Talking to occupants about heating hours
Staff and tenants do not need a lecture on carbon. They need to know when the heat is meant to be on, and whom to call when it is not.
Most complaints about “the energy report” are actually complaints about a cold corridor on a Monday morning. An occupant briefing pack is not a second copy of the board charts. It is a short account of hours, set-points, and the person who can authorise an override.
We write heating seasons as dates, not as slogans. If the plant is set to a reduced night temperature, we say the time it drops and the time it recovers, using the clock the caretaker actually uses.
Where tenants pay a service charge that includes heat, the briefing must not promise savings they cannot influence. We separate landlord supplies from dwelling submeters in the first paragraph.
Schools need a version that a site supervisor can pin in the staff room without translating. Academy branding can wait; the times the hall is hired on Saturdays cannot, because weekend plant run-on is where many “mystery” kWh sit.
If the last winter included a boiler failure, the briefing should mention it. Occupants remember the week. Pretending the year was ordinary makes the next pack harder to trust.