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Client stories

Notes from people who sat with the draft

These are accounts of particular years, meters and meetings. They are not scores. One or two include a friction we did not sand away.

They spent the first morning in the old mill’s basement matching serials to a pile of gas invoices that named a meter we had not seen since the 2019 refit. The charts later made sense because that visit happened.

Helen Cartwright · Estate officer, valley housing association · Meter and plant walkthrough, then the estate energy usage report

The draft came back with three months still marked as estimates because our kitchen supplier had not issued a closing read. I wanted it tidier. They would not invent the numbers, which annoyed the committee for a week and saved us from signing a false year.

James Okafor · Business manager, secondary school · Estate energy usage report

We already had a board carbon statement from 2022. The tracking review did not rewrite it. It placed this winter beside that baseline and named the week the sports hall hired a temporary heater.

Priya Naylor · Clerk to the trustees, multi-academy trust · Sustainability tracking review

The occupant pages were short enough to pin up. Caretakers actually used the heating-hour table. I would have liked a Welsh-language version in the first issue; that arrived as a follow-on, not in the original pack.

Rhys Bennett · Facilities lead, further education campus · Occupant briefing pack

Lining up four depots for the same April-to-March year stopped an argument about which site was “worst.” The notes on the night shift and the unmetered heater in Unit C did more than any ranking would have.

Anita Grewal · Works manager, regional manufacturer · Multi-site comparison

A longer file: the mill basement

A housing association in the Holme Valley asked for a first estate pack covering a converted mill and two later blocks. The gas invoices named a meter last photographed in 2019. Tom Harkness spent a morning in the basement with the estate officer until the current serial was on camera and the old number was written into the notes as retired.

The draft then showed a mid-year drop that looked like a saving. It was the week the communal laundry was isolated after a leak. The committee had been ready to congratulate themselves. The issued pack kept the leak in the commentary. That is the standard we try to keep on every file.

Architectural drawings and a scale model on a workshop table